FAQs - Your Questions, Answered

How long does shipping take?

We know you’re excited to get your order, so we ship fast. Domestic orders typically arrive within 3-5 business days, while international orders may take up to 14 business days. Our team moves quickly to get your order out the door, and you’ll receive tracking updates every step of the way.
What is your return policy?

We get it, sometimes things don’t work out. That’s why we offer a 30-day hassle-free return policy. If your item is in its original condition, simply snap a quick photo for our reference, and we’ll take care of the rest. No long forms, no hoops to jump through..just easy returns, the way they should be
 Is Solehaven a real and trusted store?

We totally get it trust matters. That's why our customers don't just buy from us, they fall in love with their shoes and keep coming back. From real, glowing reviews to a return policy that actually puts you first, we're here to make sure you feel good about every step. Plus, with Solehaven Care+, your shoes aren't just a purchase...they're a long-term part of your journey.
What if I need a different size or color?

We offer easy exchanges within 30 days of receipt. Just contact our customer service team, and we’ll help you find the perfect fit.
How can I track my order?

Once your order is shipped, you'll receive a tracking number via email so you can follow its journey to your doorstep.
Do you offer repairs or refurbishment for my shoes?

Great shoes deserve a second life. At Solehaven, we believe in repairing, not replacing. Our Care+ team offers expert refurbishments to keep your favourite pair feeling and looking fresh. Whether it’s a scuff, worn sole, or general upkeep, we’ve got you covered. Reach out anytime and we’ll help bring your shoes back to life.
What if I need a different size or color after my order arrives?

We offer easy exchanges. Simply contact our customer service within 30 days of receipt, and we'll assist you with the exchange process.
What payment methods do you accept?

We only accept secure payment methods, including Visa, MasterCard, PayPal, and Afterpay. This ensures that your transactions are protected at every step, giving you peace of mind while shopping with us
Do you offer international shipping?

Yes, we ship internationally. Delivery times and costs may vary depending on the destination.
Can I cancel my order?

If your order hasn’t already been shipped, you can cancel it within 24 hours of placing it. Contact our customer service team for assistance.

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Most Common Questions

What should I do when the shoes I'm eyeing are restocked?
Make your move swiftly! We’ll inform you as soon as they’re back, and you can complete your purchase directly from the notification. Remember, our collections are in high demand, so timing is everything!

How can I ensure I get my desired shoes even when they're out of stock?
It's easy! Just register your interest on our website. While this doesn’t guarantee immediate availability due to popular demand, it does prioritize you for notifications and the option to reserve your pair when they're back in stock.

What happens if the shoes I want aren't currently available?
No worries! Simply sign up for our back-in-stock alerts, and we’ll reserve your selection so you can complete your purchase as soon as they're available again.

How will I know when my selected shoes are available for purchase?
After signing up for notifications, you will receive an email or SMS the moment your desired shoes are back in stock, ensuring you don't miss out on your favorite styles.

Why are your prices so competitive?
At Solehaven, we believe in offering exceptional value to our customers. By streamlining our operations and maintaining strong relationships with our suppliers, we are able to provide high-quality footwear at great prices, ensuring you get the best deal without compromising on quality or style.