Can I protect the shoes I'm wearing right now?

Most stores help only when something is “their fault.”

AfterCare⁺ exists because life isn’t that simple.

What normal stores give you

• 14-day returns (as long as you haven’t worn them)

• No help if the pair gets damaged later

• Only “manufacturer defects” covered

• Slow replies, automated messages

• Once the parcel lands… you’re on your own

What AfterCare⁺ gives you

✓Real-life protection for 12 months

Dog damage, rain, travel mishaps, broken straps, lost/stolen pairs - covered with photos.

✓ Fast resolutions

Most replacements or restorations are sorted in 1–5 days. No back-and-forth.

✓ Fair, fixed contributions

You always know the small amount you’ll pay if we replace or restore your pair. No surprises. Ever.

✓ Human support

Real people, not templates. Direct, calm, and fast.

✓ Care that goes beyond the box

Most brands stop the moment your parcel arrives.

We don’t. We help you keep the pair you love alive straps, soles, shape, everything.

✓ Early access to restocks

When your daily pair matters, “sold out” isn’t an option.

We stay for the part where real life happens. Most stores tap out once the parcel arrives.

Yes - most people protect more than one pair.

Every shoe lives a different life, so each pair needs its own cover. That’s what keeps your protection clear, predictable, and never in a grey zone.

AfterCare⁺ is $29–$69 per pair, depending on the value.

If you’re activating multiple pairs, just tell us -we’ll streamline everything so each pair is reviewed fast and gets its own airtight cover, without you doing anything twice.

Yes -fully.

Any brand, any store, any pair.

Lost, stolen, soaked, chewed, crushed, or damaged beyond saving - you’re covered.

How it works:

You send photos → we look → you get the best outcome for your pair.

If it can be restored properly, we restore it.

If it can’t, you get a new pair.

No hoops. No grey zones.

Because once something happens, whether the dog gets it, the rain destroys it, or a trip crushes it… it’s already too late.

One message solves it now, or you pay for the whole thing later.

Most people add AfterCare⁺ for one reason:

they never want to regret not having it.

Yes. If your pair is worth more than $300, we offer extended coverage tiers.

Just upload your photos during activation and our team will match you to the right level same process, same speed, just higher protection.

Your exact cover limit and contribution for premium pairs will always be confirmed with you in writing before you pay anything.

If life takes your pair, stolen, misplaced, or gone somewhere it shouldn’t - just let us know.

All we need is your order email and a short note about what happened. Once we confirm the details, your cover activates and we’ll organise a restoration or replacement through your standard contribution fee.

Most cases are wrapped up within a week.

If you’re travelling or it’s time-sensitive, tell us, we’ll do our best to prioritise you.

If it’s worth keeping, we probably protect it.

Core Range

• Solehaven & Originals
  
• Birkenstock (Boston, Arizona, Kyoto, Zürich)
  
• Adidas (Samba, Gazelle, Spezial, Campus)
  
• Veja, On, New Balance Select
  
• Limited runs from Reformation, Suicoke, Fear of God ESSENTIALS
  

Boutique & Heritage (Invite-Only)

• Maison Margiela, Bottega Veneta, and similar artisanal lines
  
• Collector pairs valued $500–$1,500 via Concierge Review
  

Every brand under AfterCare⁺ is vetted for authenticity, repairability, and replacement access.

If your exact pair can’t be sourced, we’ll trace its design language, materials, last, shade, and shape and match you to the closest evolution.

Don’t see your brand? Ask us. We’ll confirm eligibility within 24 hours.

We don’t turn away care. If your pair means something to you, that’s enough for us to listen. AfterCare⁺ began as a promise to our own customers - but we’ve learned some shoes carry stories worth protecting, wherever they came from.

If your pair was purchased elsewhere (within 30 days), send us 3–5 photos, your proof of purchase, and a short note about how you’d like to protect it going forward.

We created AfterCare⁺ because real life ruins good shoes, and no one else helps you when it happens.

So here’s the simple version, without any legal noise:

• You’re protecting one pair of shoes (both shoes) for 12 months.
  
• The pair must have been purchased within the last 30 days, from any store, anywhere in Australia.
  
• You upload 3–5 real photos + proof of purchase so our team can confirm the pair’s identity.
  
• If something serious happens (loss, theft, dog damage, water damage, damage beyond repair), we’ll fix or replace the pair, up to $300.
  
• You pay one small incident fee only when a claim is approved Nothing recurring, nothing sneaky.
  
• Normal wear, aging, dirt, or avoidable damage isn’t covered (that keeps the system fair and affordable).
  
• Every activation and claim is reviewed by a real human who wants to help you, not a bot.
  

If you’re honest with us, we’re unbelievably fair with you. If something genuinely happens, we actually sort it.

These terms exist for one reason:

so we can keep saying “yes” to people who actually need us.

Nothing in these terms limits your rights under the Australian Consumer Law.

(We’re simply offering extra protection on top of the basics.)

Full Terms & Conditions 

1. Definitions

To avoid confusion:

• “Pair” = both shoes that belong together.
  
• “Activation” = your AfterCare⁺ request approved by us in writing.
  
• “Coverage Period” = the 12 months after activation is approved.
  
• “Incident Fee’ = the small fixed amount you pay per approved incident
  
• “We / Us” = Solehaven / AfterCare⁺.
  
• “You / Your” = the person activating the coverage.
  

2. Eligibility

To activate AfterCare⁺, you must:

• Be 18 or older.
  
• Provide your name, email, and contact number.
  
• Upload clear photos (top, sole, sides, any key areas).
  
• Upload valid proof of purchase showing:
  
  store/brand
  
  date
  
  style
  
  price
  
• Ensure the pair was purchased within the last 30 days.
  

We may decline activation if:

• Photos are unclear, altered, or don’t match the pair submitted.
  
• The pair is visibly older than 30 days.
  
• Proof of purchase is missing essential details.
  
• The pair appears to be an unauthorised or non-genuine version of the model.
  
• Damage existed before activation.

One activation = one pair. Each additional pair requires its own activation.

3. Coverage Period

Coverage starts only after approval via our confirmation email. Incidents that happened before activation are not eligible.

Coverage lasts 12 months from the approval date.

4. What’s Covered

✔ Loss

Lost during:

• travel
  
• gym visits
  
• moving house
  
• misplaced and unrecoverable

✔ Theft

One of the following is sufficient:

• basic police slip
  
• venue/gym/airline report
  
• email or screenshot confirming the incident
  

We keep this simple, we just need written confirmation.

✔ Dog Damage

• chewed straps
  
• torn uppers
  
• destroyed cork
  
• destroyed soles
  

If it cannot be safely repaired → replacement.

✔ Water Damage / Warping

• heavy rain
  
• accidental soaking
  
• shape distortion

✔ Damage Beyond Repair

If our restoration partners confirm the pair cannot be safely revived → replacement up to $300.

✔ Fast Replacement

Most cases resolved in 1–5 business days (stock dependent).

5. What’s Not Covered

We keep these boundaries narrow on purpose. Most real-life accidents are covered - this list just protects honest members from people trying to game the system.

❌ Normal Wear & Tear

❌ Age-Related Wear

❌ Intentional or Forced Damage

❌ Damage Outside Normal Use

❌ Pairs older than 30 days at activation

This keeps things fair for everyone.

6. Incident Fee (Your Cost Per Approved Incident)

You pay one small incident fee, only if your claim is approved

• Pair cost $69–$150 → $49
  
• Pair cost $151–$250 → $69
  
• Pair cost $251–$300 → $89
  

You never pay more than this per incident.

No hidden charges. No recurring fees unless you choose to renew.

7. Claim Process

To submit a claim, you must:

• Provide clear photos of the issue (if applicable).
  
• Provide a short explanation of what happened.
  
• Provide supporting evidence when required (travel slip, theft report, etc.).
  

We may request:

• A few extra photos or a short video
  
• confirmation you still have the damaged pair (unless lost/stolen)
  
• identity confirmation in unusual cases

Most claims are processed within 1–5 business days.

8. Replacement Policy

If replacement is approved:

• We prioritise the same model in the same size.
  
• If unavailable, we supply the closest equivalent in value and category.
  
• Maximum replacement value: $300 per pair.
  

Replacements cannot:

• be exchanged for cash
  
• be swapped for store credit
  
• be requested in alternate colours unless stock allows

9. Restoration Policy

If the pair can be safely restored, we restore it instead of replacing it.

This may include:

• deep cleaning
  
• stitching
  
• cork/sole repair
  
• shaping
  
• material restoration
  

Restoration is the fairest and most sustainable path.

10. Fraud, Misuse & Removal of Coverage

Coverage may be cancelled immediately if we detect:

• behaviour indicating the service is being exploited
  

Fraud or attempted fraud results in:

• cancellation of all coverage
  
• no refunds
  
• permanent ban from AfterCare⁺
  

We don’t penalise honest mistakes, only deliberate misuse.

11. Limits & Caps

Max coverage under standard AfterCare⁺: $300 per pair.

Premium & luxury tiers: Higher coverage limits may apply for eligible higher-value footwear. These tiers are only activated when confirmed with you in writing at the time of activation.

Max approved claims: 1 per 12-month period.

Coverage applies to one pair only.

Coverage is not transferable.

Currently available only within Australia.

12. Cancellations

You may cancel:

• Before activation approval → full refund
  
• After activation approval → no refund
  

We may cancel coverage if:

• terms are breached
  
• information was false
  
• fraud/misuse is detected

We will always communicate clearly and fairly.

13. Our Responsibility

We commit to:

• assessing all claims fairly
  
• keeping the process human, fast, and simple
  
• delivering genuine replacements or restorations
  
• staying transparent throughout the process
  

We are not responsible for:

• courier delays
  
• unavailable stock
  
• damage caused by incorrect return packaging
  
• incomplete claims

If something goes wrong, you won’t deal with a bot or a big faceless brand.

You’ll deal with a small Aussie team who actually wants to help you keep a good pair alive.

if you’re honest with us, we’ll bend as far as we possibly can for you. That’s the point of AfterCare⁺:

real protection, from real people, for the shoes you actually live your life in.